Privacy Policy

Last updated: 7 July 2026

This Privacy Policy explains how ProClean Vysočina processes personal data of customers, prospective customers and people contacting us through our website, e-mail, phone, WhatsApp, Facebook or Instagram.

Data Controller

ProClean Vysočina is a brand operated by Autotrio Vícha s.r.o., Company ID: 05121361.

Contact e-mail: info@procleanvysocina.cz
Phone / WhatsApp: 774 718 340

Data We Process

• name, surname or company name,
• contact details, especially phone number, e-mail and service address,
• content of enquiries, messages and communication,
• information needed to prepare offers, jobs, billing records and customer support,
• photos of premises, dirt, cleaning requirements or service documents, if voluntarily provided by you.

Why We Process Data

• to respond to enquiries,
• to prepare offers and agree the scope of services,
• to provide ordered services,
• to keep customer, accounting and legal records,
• to respond to messages received through Facebook, Instagram, WhatsApp, e-mail or website forms.

Legal Basis

We process personal data mainly for pre-contractual communication, contract performance, compliance with legal obligations and our legitimate interest in communication records and protection of legal claims.

Facebook, Instagram and Meta

If you contact us through Facebook Messenger or Instagram Direct, we may process the message content, profile identifier and other communication data provided by the platform. We use this data only to handle communication, offers, jobs or customer support.

Retention Period

We keep personal data only for as long as necessary to handle enquiries, provide services, comply with legal obligations and protect legal claims. Accounting and tax documents are retained for the period required by law.

Data Sharing

We may share data only to the necessary extent with providers of technical services, accounting, hosting, e-mail services and communication platforms. We do not sell personal data to third parties.

Your Rights

You may request access to your personal data, correction, deletion, restriction of processing, object to processing and, where applicable, data portability. You can send your request to info@procleanvysocina.cz.

User Data Deletion

Instructions for deleting user data processed in connection with the application are available on the User Data Deletion page.